Call Customer Services on 0800 052 0422. He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. I have done. Author. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. Absolutely no change in speed! 3 hours later getting 125/17 so no complaints here. No reboots or usage changes in that time. . V6. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. BT’s complaints were mainly driven by customers’ experience with faults, service and provisioning while Virgin’s complaints were driven mainly by how customers’. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. co. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). I have a very slow, unstable connection - 30-80mbps and 5-10% packet loss. I can verify this, see below. Hi I have been having issues with my connection dropping it is getting more frequent. 5 40. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. How to restart your equipment properly. 1 channels for upstream on their HUBs. The PC being tested is wired with Cat6 directly into the router. Even if the complaint update did work it probably won't help you much - VM deal with complaints to a standard that beggars belief in this day and age, and that's because the company still thinks and acts as though it has a monopoly of high speeds. Packet loss, slow speeds, dropping connection. N. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. This complaint form is for Virgin Media Ireland Customers only 3. Broadband speed statistics found those with speeds in excess of 1GB typically. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. 66% currently. Download speeds typically almost always hitting 200 Mbps. Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds. The majority of complaints made by Virgin Media customers have been E-mail related, according to DownDetector. It is possible that when a speed test was performed the device was connected to the 2. I have reb. Hi all, I have been getting terrible speed on my M50 connection since 12th September. . TV. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. Phone. The last few weeks, I have been encountering slow upload speeds at various times of the day, particularly from afternoon to the early hours. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. 9 40. on 06-06-2023 00:04. TV on the go. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. It is worth a try. The same connection on the 7th was showing a. Restarted router multiple times, called the support, and they couldn't find a so. net and broadband quality monitor), although it's supposed to be 250Mbps. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. £29. D01 C9W8on 13-01-2023 12:13. It is possible that when a speed test was performed the device was connected to the 2. 4 weeks ago. Or 0345 454 1111* from any other phone. M100: This comes with an average upload speed of 108Mbps. Nothing has made a difference. You can also contact its ‘retention team’ on 0345 444 1111 or use its online chat tool on its website. samknows/real speed to hub is showing <100mb. Ombudsman Services. It. Have been with Virgin Media for several years. Select Modem Mode on the left hand side of the screen. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Leading internet providers in Portsmouth are Plusnet, Virgin Media, and Sky Broadband. I can upload the network levels and hopefully someone can help understand what exactly the problem is. 3) In the past 3 months I have not changed any software. Very slow upload speed. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance,. Access your bills, diagnose faults and manage your package. This speed is ideal for households with Gamers. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. 33 for each calendar day that the service is not repaired. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. Very Slow Network speed. When I turn the WiFi pod on the speed drops to next to nothing. Manage Your Account. Multiple broadband speed tests over time can show if and when speed fluctuates. M50: This comes with an average upload speed of 54Mbps. If you have a complaint, please get in touch via the form alongside 2. Working hard to help connect the nation, shop our offers and order online. Stream from Virgin Media. My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. by Farle1240 • On our wavelength. Internet speed test results can help you find and address potential. co. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. I would advise testing on a laptop/computer with a LAN cable connected directly to the router. Also are you connecting via 2. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. Ive been experiencing slow upload speeds of around 0. . I’m having trouble connecting my devices to WiFi. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. 1. 0 Mbps and 3. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. . 3rd image is through VPN but using TCP protocol, not the. Or 0345 454 1111* from any other phone. Free downloads are available to all new and existing customers. Give your broadband a boost. He tested the. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. Apologies for the issues that you have been having with your speeds. . There might be attempts to persuade you to stay, but there's nothing to say you have to if you don’t want to. Browse. 0 Kudos. net as roughly 450mbps, broadbandspeedchecker. I phoned the technician team and asked. 8/9. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. It looks like an LLD service with a tiny buffer and, hence, wait time. 01 EDT. Problem 1: Slow Internet Speed. Think I'm going to be stuck on low download speeds using vpn with virgin. The speed loss is so huge it is as if you in 10Mb/s half duplex it would be worth a temporary return to Router mode to get a base line for the VM service. Every since Virgin Media 'upgraded' us to the M125 package (previously on the M100 which we had no problems at all with) we have had absolutely horrendous speeds and at times no service at all. on 02-09-2022 16:08. 4 hours placed in modern mode and an Asus RTAX86u router. Computer Hardware, Software, Internet + ISP Forums. My conection only gets used between 9pm and about 12pm, then the p2p gets switched on when I got bed and back off again at about 7. Next, tap Check. Take a look at how our speeds compare to our competitors’ fastest median download speeds. 2. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. Click on the “Upstream” tab, copy the text and paste into your reply. I'm specifically looking at torrenting. Before switching modem mode on I did a speedtest and had 111Mbps down, 9. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. 168. Enter 192. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. Slow speed. M350 - Slow speed and latency for weeks. Twitter: @bt_uk. (no uploads or downloads) UPD 2. I raised a complaint via the online form and I am confused with the answer. Stream from Virgin Media. All BT’s contracts are currently for 24 months. If you've got total loss of service after two working days, you'll be eligible for £9. Has been like this for at least over a week. To whom it may concern, I have sent this via email to the CEO and COO and have posted a letter of complaint to the Complaints Team. I have raised this twice. Common complaints. Im currently on M350. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. StarrTerry. I tried laptop downstairs at about 2m in front of Hub and speed was 5. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. Boot PC in safe mode with networking and do a speed test by wire - 5140788The above sounds about right as you've raised a speed complaint with us. net using a computer browser or download the speedtest. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. Hi. on 18-03-2023 09:48. Use the test below to see if the issue is at the Hub or device. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Our network delivers the fastest widely-available broadband speeds to homes and businesses. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Click on the “> Check router status” button. uk. The speed when manage to logon is very slow irrespective of whichever connection is used and not meeting the fast broadband you advertise. uk I can’t. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Sign out . 3 stars. The page you're looking for may have been removed, been renamed or is temporarily unavailable. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Virgin Media offer a gigabit-capable broadband package that delivers average download speeds of 1130Mb per second at peak times. Check Ofcom’s website to see if your provider (or the provider you want to switch to) has signed up to the scheme. Speed test the service to a Router mode Hub (3/4/5) +. to 9 p. Sign in . Solutions tried: re-starting router; re-starting computer; updating drivers. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. 2. Click on the “Upstream” tab. V6. Account - Cable. 22-04-2023 10:19 - edited 22-04-2023 10:20. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. 4 hours placed in modern mode and an Asus RTAX86u router. Re: O2 / Virgin Media Volt - Very slow speeds. 0. The download speeds available on Virgin Media are available to customers based on your speed package. Home Phone. We are moving to Plusnet where we get 500mb for £35 per month. Service 53. My download speed is always around 250mbps which is perfect, but my upload speed, which is supposedly meant to run at an average of 25mbps drops to 2mbps or there abouts. I am on the 500MB package. Two months ago I switched over to Virgin Media and took out a combined TV, phone and broadband deal. I’ve checked the splitter and it’s rated 5-2000 so think that’s a ‘newer’ splitter. on 17-04-2023 11:23. Solutions tried: re-starting router; re-starting computer; updating drivers. 404 - Page not found. I’m experiencing slow speeds. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. Each of your devices have different WiFi standards so can drastically affect speed per device. 4GHz network which does have slower speed. Top offers. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. Check your broadband speed. Views. Check your internet speed with our free broadband speed test. How to make a complaint via phone. - 5241278. WiFi speed is only as good as the worst connection on each side. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. Delayed repair following loss of service. The upload speeds – the rate. Virgin TV 360. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. However when i connect the ethernet cable from the back of the router that goes to the pc into a usb to ethernet adapter into a usb port on the pc it comes up as ethernet 2 adapter in network settings on the pc and when i do a speed test it comes up with a speed on speedtest. . Would not refund. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. Connects directly to the hub the same. (@Siouxbee89) reported 4 minutes agoHello again, Thanks so much for your private message and confirming your address, I have now booked you a visit for you connection – you can check the date and time via your online account here. Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. 0/ 5 (451 votes cast)To run a test: Go to speedtest. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. Having - 5262389. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. i have sent two complaints but the site after saying complaint submitted then fails to show I have submitted a complaint. Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. I recently upgraded from M350 to M500 package. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. . For quite some time now, I've been having issues with Virgin. Virgin Media support: Help, issues and complaints. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. I know something is wrong with my Internet, I just want an engineer out. Slow Speed. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. 33 Comments. TV. The. 6/9. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. 73% of Virgin users reported landline and internet issues with a staggering 20% saying they were experiencing a "total. Volt. nhalks. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. £5. Time Priority Description. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). First call 0800 561 0061 - use the automated service to see if there is a local service issue. You can use the Connect. minimum guaranteed speed for wifi is 20Mb only by wire is the real minimum guaranteed speed. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. 0 out of 5, from 74,000 reviews:. If it is the same as the 2820 then the 2820 isn't your limiting factor (at least up to ~50Mbps) 2. The fault reference is: F009373103. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. Other computers in the office are working OK. You down channels power levels are all very high. Thursday, July 13, 2023 12:47 PM. Up to 3 WiFi Pods if needed. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Email. 7 Mbps (mean 119. You can check the broadband speed at our broadband speed test page. Forum; Apps. ) We restarted the VM box for the Tv too. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. Joining in. Select Apply changes. It also offers M125 (average speed 132Mbps), M250 (average speed 264Mbps), M350 (average speed 362Mbps). This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. 4 QAM256 1 2 147000000 7. Slow speed on Gig1 on 12-08-2021 12:29. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. Test your wireless connection. 3 stars. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. This is then disrupted to the connected devices, so unless. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. Virgin Media Issues Reports Latest outage, problems and issue reports in social media: Rhiebelle (@rhiebelle) reported 3 minutes ago. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. on 16-05-2022 12:30. How to make a complaint via phone. For the last few nights I have experienced slow upload speeds. What do the colours mean? Yellow. Stress your connection and have a look on the Asus page and check what your CPU and RAM are doing, there's a status tab on the router home screen. Forums. Comments. My broadband has been awful for several weeks now- usually between 0. M100: This comes with an average upload speed of 108Mbps. Those rules also require that companies are members of an approved. 3 stars. Thursday. I phoned the technician team and asked. TiVo. My Virgin Media makes managing your account easier with all your information in one place. 2 Mbps (at 1833 and 1835). How to cancel your Virgin Media contract. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. . Packet loss, slow speeds, dropping connection. 5-1 mbps every day after 1pm for the last 2 weeks. Slow uploads and downloads were also a problem, affecting 15% of customers overall. Ofcom is worried about the number of complaints it has received from. Virgin TV 360. Check your internet speed with our free broadband speed test. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. Lots of Post RS errors and QAM dropping from 256 to 16. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. on 09-02-2023 14:38. How to make a complaint via phone. I have raised this twice. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Around 17% of customers overall said they'd suffered slow speeds at some point in the past year. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. you could ca. limits around 19-50mbps on m350. You. Hello, I did all instructions that placed on a list at virginmedia. That’s a 50% savin. Address any slow speeds. Once the test begins click on: Run full test to see all the stats. on 100mbps package. on 03-10-2022 11:23. 404 - Page not found. No complaints at the moment as VM are supposed to be working in my area at midnight tonight, so. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. 1. Gaming Support. 15 if we don’t turn up on the promised day of an. 1/9. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. uk of Stourbridge, US. do the same at the computer - check the computer is connected at 100 & not 10. karlhiggi. Simply test your broadband service, and if we find an issue we can help with a fix online. 1st image is the speed going through the VPN using UPD protocol without a torrent client running. . Gaming Support. Welcome to Virgin Media’s help and support page. m. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. The median download speed at 1pm was 80. WIFI Pods - slow speed. 2. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. If needed you can book a technician, order a replacement WiFi Hub,. 01 Mb upload on the 1Gig package. If it’s not a technical issue you need help with then we’re here to support you on. Have been with Virgin Media for several years. This can see latency times become very slow (double or more vs the usual baseline). An interesting comparison was speed on mobile upstairs was 10. 8 comments. The details of that are here: Fault reference number: M04992688. Solved: Hi Everyone. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. When i do a speed test on testmy. TV;. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Call the Virgin Media Contact Number today on 0843 515 8680. Broadband deals . I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. on 06-03-2023 17:44. Excludes broadband faults and broadband network outages. Virgin Media invests more than £1 billion a year in its ultrafast network. 60 to £33. I also have a new high-speed ethernet cable between both routers. I have a 200Mbps contract, currently my speed both upload and download is under 10. This may not be the closest location to where you live. Try dispute resolution. 2/2. Leave it off for about 10 seconds.